If you get a chance, read Philip Crosby's "Quality is free" and replace the word "quality" with "safety". You will be surprised how much quality management and safety management have in common. Review especially the quality management maturity grid (1.Uncertainty, 2. Awakening, 3.Enlightenment, 4.Wisdom and 5. Certainty).
Meike Patten, MPSafetyTraining
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